Alitalia Airport was established as an independent company in July 2000; since then, its "portfolio" of Client-Airlines has been progressively expanded.

Alitalia Airport "mission" is an efficient service delivery, in line with users’ needs; at the same time, such service needs to be virtually "invisible" so as to convey a positive image of the Client-Airline. Its activity has constantly been characterized by a continuous technology upgrade and investment in human resource training. Its ultimate goal is a continuously improving quality of service. In fact, the company has obtained the UNI EN ISO 9001 : 2000 certification for the Fiumicino International Airport, released by Det Norske Veritas on 6 September 2001.

Certification covers every Operational Process performed at the Fiumicino HUB (Passenger Assistance, Aircraft Assistance and Operational Coordination); moreover, it covers the corporate functions that contribute to the final service addressed to Clients; e.g., resource training, procurement from strategic suppliers, Marketing.

Alitalia Airport has been the first Italian company to certify the whole of its Airport Processes.

In a nutshell:

1. quality in the staff training
2. quality in designing and planning services
3. qualità di impianti, attrezzature e mezzi

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